Member Services Coordinator

National Barrel Horse Association seeks Member Services Coordinator

Location: Augusta, Georgia

Direct Report: National Barrel Horse Association (NBHA) Operations Manager

Compensation: Commensurate with experience; includes comprehensive benefits package

 

Summary of the Job:

The Member Services Coordinator will be responsible for supporting all membership activities including member services and engagement, and growing membership. Other duties include tracking membership statistics, responding to member requests, and assisting the staff with member events and competitions. This role has significant interaction with members, member prospects and NBHA staff.

 

Membership Responsibilities:

  • Execute membership recruitment efforts including membership renewal letters and emails
  • Process all new memberships and provide welcome materials to new members
  • Update member records with new information received from or about members
  • Maintain the overall integrity of the membership database (completeness and accuracy of information)
  • Receive and respond to member emails, letters and phone calls; direct members to appropriate NBHA staff when necessary
  • Provide monthly membership reports to Operations Manager
  • Produce membership lists by District/State as requested by directors
  • Assist with the implementation of membership growth initiatives
  • Maintain member prospect database
  • Assist in developing and executing membership surveys

 

General Responsibilities:

  • Data entry of mailed event entries for NBHA events
  • Data entry of NBHA show sanctioning approvals
  • Process credit card payments for show entry fees and event sanctioning fees
  • Provide monthly calendar of sanctioned District and State shows for Barrel Horse News
  • Provide monthly mailing list of members for Barrel Horse News
  • Provide monthly new membership list to Western Horseman for digital subscriptions
  • Compile annual list of World qualifiers for website, social media, Barrel Horse News, and postcards sent to members
  • Mail out director contracts and keep on file
  • Process quarterly director’s commissions
  • Help produce and check event entry draws before publication in programs and online
  • Assist with the Augusta Cutting Futurity as directed by NBHA Executive Director

 

Qualifications:

  • Strong customer service and communications skills, written and oral
  • Excellent computer skills and proficient in Excel, Word, PowerPoint, and database management
  • Ability to organize tasks, work independently and meet fast deadlines
  • Ability to prioritize inquiries and requests
  • Must excel in a fast-paced environment with a great attitude under pressure
  • Knowledge of barrel racing industry

 

Interested candidates should send a cover letter and resume to:
Morris Equine Group
Attn: Human Resources
2112 Montgomery St.
Fort Worth, TX 76107
FAX: 817-737-9266
E-mail: resume@cowboypublishing.com

 

Morris Equine Group is an equal opportunity employer

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