Marketing & Communications/Instruction Services Coordinator

FUNCTION: Provides administrative support to Marketing and Communications, and Instruction Departments.

On-site position.


  • Excellent written and oral communication skills.
  • Ability to demonstrate sound judgment and diplomacy in dealing with people and situations.
  • Accurate and attentive to detail.
  • Able to work under pressure and meet deadlines.
  • Able to maintain a high degree of confidentiality.
  • Must be proficient in Adobe Creative Cloud Suite, Microsoft Office, social media platforms, e-commerce, email marketing programs, and basic web design and editing skills using HTML. Basic retail and sales skills, and layout design.
  • Must be skillful with onsite sales using a point of sale system.
  • College Graduate or High School equivalent plus experience.
  • Position requires periodic travel, evening, and weekend hours.
  • Must work as a team member with all staff and volunteer leadership.
  • Preference given to applicants with sales/retail experience and web store design and management skills.

OFFICE ADMINISTRATOR: Assists a variety of departments with various activities to include:


  • Management of the online store front,
    • Adds and updates products based on inventory
    • Sales promotions
    • Customer service specialist.
    • Maintains storefront.
    • Deals directly with distributor.
  • Traveling to Annual Meeting and Championships/Festival to manage store on-site.
  • Aids in reconciliation of off-site events.
  • Provides monthly feedback on sales and revenue to the Marketing Director and the Finance Director.


  • Aids both the Marketing Director and Marketing Coordinator with various public relations projects.
  • Maintains and monitors social media sites while working with other departments to curate and schedule social media content
  • Updates and creates website content to reflect current Pony Club activities, regulations, and educational standards.
  • Content production
  • Mass Email production and distribution
  • Processes requests for materials for USPC promotional materials
  • Other duties as assigned by the Marketing Director.


  • Manages phone calls regarding customer service issues.
  • Provides assistance to Marketing and Communications and Instruction for the traveling educational display.
  • Other duties as assigned by Directors.


  • Testing and Horse Management support – evaluation input as needed
  • Manage educational articles for Pony Club microsite- Pony Club IQ
  • Assist in developing USPC educational curriculum, syllabi, and packaged lesson plans
  • Development of and management of online educational resources.
  • Creates tests annually for IEA

RELATIONSHIPS: Reports to the Marketing and Communications Director and/or Instruction Services Director. Works closely with Jan Whitehouse at Accuprint for Shop Pony Club. Must work as a team member with all staff and volunteer leadership.

Please send resume, cover letter and references to Karen Clark

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